Neeraj Roy Malliakkal

Professional Summary

Dedicated and compassionate healthcare and social services professional with over 5 years of progressive experience in care coordination, case management, and team supervision. Skilled in client assessment, individualized care planning, staff training, and operational leadership within developmental services and home care environments. Proven ability to coordinate multidisciplinary teams, maintain compliance with healthcare standards, and deliver trauma-informed, person-centred support. Seeking a coordinator, case manager, or supervisor position to contribute to organizational growth and client well-being.

Core Competencies

Care Coordination
Case Management
Program Development
Staff Supervision
Crisis Intervention & De-escalation
Scheduling & Workflow Management
Service Planning & Evaluation
Conflict Resolution
Problem Solving & Decision Making
Health & Safety Standards
Mental Health & Addictions Support
Training & Onboarding
Cultural Sensitivity & Diversity Awareness
Data Entry & Record Accuracy
Client Intake & Assessment
Individualized Support Planning
Team Leadership
Performance Coaching
Quality Assurance & Compliance
Policy Implementation
Community Outreach & Partnership Building
Communication & Relationship Management
Documentation & Reporting
Trauma-Informed Care
Client Advocacy
Time Management
Interdisciplinary Collaboration
Continuous Improvement

Professional Experience

Care Coordinator

Sunday Home Care Services - Toronto, ON
Jan 2026 - Present
  • Conduct client intakes, assessments, and individualized care planning for seniors and adults with disabilities.
  • Coordinate staffing, scheduling, and daily operations to ensure consistent, high-quality service delivery.
  • Train and supervise PSWs and Support Workers in safety procedures, documentation, and client care standards.
  • Maintain communication with families, healthcare providers, and community partners to support holistic care.
  • Implement quality-improvement measures based on client feedback and performance metrics.

Support Worker III (Promoted)

Community Living Toronto - Toronto, ON
May 2025 - Dec 2025
  • Coordinate and manage client care plans, ensuring individualized and goal-oriented support.
  • Supervise, coach, and evaluate staff performance to maintain service quality.
  • Develop and monitor documentation, progress reports, and compliance with agency standards.
  • Collaborate with families, healthcare professionals, and community partners for holistic care.
  • Oversee scheduling and shift coverage to ensure continuous support delivery.

Support Worker I (ONA)

Community Living Toronto - Toronto, ON
June 2024 - May 2025
  • Supported individuals with intellectual and developmental disabilities in group home settings.
  • Assisted clients with personal care, medication administration, and daily living tasks.
  • Maintained accurate records and updated care plans based on client progress.
  • Promoted client independence and community inclusion through person-centered support.

Social Service Worker (Part-Time)

Kinnect Support - Toronto, ON
May 2024 - Present
  • Provide crisis intervention, emotional support, and daily living assistance for clients in shelters and group homes.
  • Assist with medication management, meal preparation, and documentation of client progress.
  • Collaborate with interdisciplinary teams to promote stability and client well-being.

Coordinator (Promoted)

Osprey Angels Home Care Services - Halifax, NS
2022 - 2023
  • Supervised care teams and managed staff scheduling to ensure efficient operations.
  • Conducted staff recruitment, onboarding, and training to uphold service standards.
  • Coordinated with healthcare professionals and families for seamless service delivery.

Home Care Worker (Part-Time)

Osprey Angels Home Care Services - Halifax, NS
2020 - 2022
  • Provided in-home assistance to elderly and disabled clients, including mobility support and personal care.
  • Ensured a safe and hygienic living environment while fostering companionship and trust.
  • Assisted with daily routines, meal preparation, and medication reminders.

Community Residential Worker

Metro Community Living - Halifax, NS
2020 - 2022
  • Supported residents with intellectual and developmental disabilities in daily living and social activities.
  • Implemented individualized support plans to encourage engagement and independence.
  • Maintained accurate client documentation and medication records.

Education & Training

Social Service Worker - Gerontology (Diploma)

St. Clair College - Windsor, ON
2018 - 2020

Professional Certifications & Training

Non-Violent Crisis Intervention (CPI)
Crisis Prevention & Intervention
Understanding & Managing Aggressive Behaviour (UMAB)
Trauma-Informed Care
Mental Health First Aid
Abuse Prevention & Mandatory Reporting
Care Planning & Case Management
First Aid & CPR
WHMIS
Safe Lifting & Transfer Techniques
Medication Administration Training
Harm Reduction & Substance Use Awareness
Dementia & Alzheimer's Care

Technical Skills

Scheduling & Workforce Management:

ADP Workforce Now, Connecteam, Homebase, Microsoft Shifts, Excel Scheduling Templates

AI & Digital Productivity Tools:

ChatGPT, Google Gemini, Notion AI, Microsoft Copilot, GrammarlyGO, AI Scheduling Tools (Motion, Clockwise), Otter.ai (Transcription), Zapier (Automation)

Office & Communication Tools:

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), Google Workspace (Docs, Sheets, Forms, Drive), Trello, Asana, Slack, Zoom, OneDrive, SharePoint

Documentation & Quality Compliance:

Electronic Case Notes, Incident Reporting, Risk Assessments, Policy & Procedure Development, Record Management Systems